This May, Bruce Vieweg will ask that you excuse his intrusion to your day one last time. Vieweg, whose emails, bow ties and Monopoly Man moustache have become as symbolic of the Concordia spirit as Kernel Cobb himself, has announced his intention to retire at the end of the academic year.
Conventional wisdom tells those of us that work in the service industry that the customer is always right. So what happens when your customer is almost always dead wrong? Or worse, very likely the root of the problem itself. You see, I work in IT support. My job requires that